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Frequently Asked Questions

This page has been developed with the specific aim of answering many of the frequently asked questions (FAQs) that we receive with regard to what happens once you have registered to attend a Liquid Learning event. If you do not find the answers to your questions in the information provided, please do not hesitate to contact us on info@liquidlearning.com.au or call one of our offices.

If you have a booking form, please complete it including all company information, authorisation signature and payment details. Then fax the completed form to our registrations department in the office that the registration applies to. If you require help and at any time, please feel free to contact one of our friendly staff on the number listed in the Contact Us page.

You can also register online by sending us an email to registration@liquidlearning.com.au with the same delegate and company information. We will then automatically send you a response email to confirm the details together with your total investment plus our cancellation and privacy policies and your options for making payment.
A tax invoice will be issued for every registration. Once we have received your payment, a letter will be forwarded to you confirming your registration details. Please notify us immediately if you identify any discrepancies. You can advise us of changes to delegate details any time up until the commencement of the event.
Registrations are transferable and do not incur any additional charges for changing delegates. If you know you wish to register someone to the event but are not yet sure who it will be, we can register the place in your name or with a TBA on the delegate names.
Payment is required prior to attending the conference or training course. Your registration is not confirmed until payment has been received. Invoices carry seven day payment terms. You have the option of paying by credit card, cheque or electronic funds transfer. Liquid Learning banking details are provided with your tax invoice.
You can send a substitute to attend in your place at no additional cost however we will need you to clarify your intentions in writing. You should email their details including their name, job title, email address and phone number to registration@liquidlearning.com.au.

If you cannot send a suitable replacement, we will issue you with a credit note to the value of your registration, for use against any future Liquid Learning event falling within 12 months of the date of issuance. Liquid Learning does not provide refunds for cancellation.
Your conference or workshop ticket will cover your general attendance which includes all catering including morning and afternoon teas, lunch and in many cases, evening cocktails. You will also receive a delegate workbook that includes all conference and training materials. Accommodation and travel are not included in your registration fee. However, you may be eligible for special discounts if you book your accommodation at the conference or seminar hotel by quoting the Liquid Learning event name when making your hotel reservations.
We want you to be comfortable so what you wear is up to you. Most delegates dress in business or business-casual attire.
Yes, provided you can provide us with sufficient notice to inform the venue. Please advise us when registering if you have any special dietary, access or mobility needs that we can assist with. The venue will be notified and a special meal provided.
Our ABN for Liquid Learning Group Pty Ltd is 78 108 415 354

Our IRD Number For Liquid Learning Limited is 104 525 695